How do I place an order?
Orders can be placed online through this secure website. Acceptable forms of payment include: Visa, MasterCard, American Express, Apple Pay, PayPal, Klarna and more.
Do I need an OM account to place an order?
It is not necessary to register an account with us when placing an order, simply check out as a “guest.” We ask that guests provide an email address as a means to receive information about order processing and shipment. Should you later choose to create an account with the email provided, you will have access to your order history and profile. You may use your existing email and the "forgot password" feature to set a password in the future.
I forgot my account ID and/or password.
Your account ID is the email address you used during sign-up, or when placing an order. Passwords can be reset online via the forgot password link, available in the account section. Password reset links will be sent to the email address associated with your account.
Can I track my order?
Yes, when your order is shipped you will receive an email confirming shipment along with a tracking number and tracking link. You can also check the status of an order by logging in to your account.
Can I cancel or amend my order?
If you would like to cancel or amend your order, please contact the Concierge who will make every effort to accommodate your request prior to shipment.
Orders already in transit cannot be canceled or amended, and must be processed as returns. Please refer to the Returns section below for more information.
I need advice about an order.
If you're having trouble deciding on a product, Personal Style Services is glad to assist.
For existing orders check in with the Concierge. Please include your order number, name, and billing address in your correspondence.
I’d like to send a gift.
Your order will arrive in a beautiful box with bow whether you are gifting yourself or someone special.
If you would like to conceal the shipping invoice and enclose a personal message, complete the gift message form at checkout.