What is the return policy?
Returns are free and easy!
We are happy to issue a full refund on standard merchandise returned within fourteen (14) days of delivery.
Personalized and bespoke items are considered final sale and cannot be returned or exchanged.
In order to qualify for return, merchandise must be in unused original saleable condition and include all original packaging elements (incl. boxes, dust-bags, pamphlets, certificates of authenticity etc.).
How do I initiate a return?
To initiate a return simply reply to your order confirmation email, and:
(1) request a “Return Authorization Number”
(2) include the reason for your return
You can also contact the Concierge directly to initiate a return.
You will subsequently receive an email containing instructions and a pre-paid return-shipping label.
Refunds will be applied in the same currency and to the same payment method used at the time of purchase.